FAQ
Shipping
How long will it take to get my item(s)?
Items ship within 5-7 days from purchase via UPS, unless otherwise noted.
Please expect longer shipping transit times for freight items. It can occasionally take up to four weeks for purchases to be processed by the freight shipper and have logistics arranged. Delivery times can range, but on average be anywhere from 2-8 weeks once purchase is made.
Does my item require freight shipping?
Freight shipping is required on larger pieces of art and most furniture. We use trusted and experienced shippers who offer white glove delivery throughout the 48 contiguous states.
Items that require freight and cannot be delivered via carrier, will be noted.
Please contact us for a shipping quote prior to purchase. If an item is purchased without consulting us for a quote, and subsequently canceled due to any delivery issue, a 20% restocking fee will result.
Please expect longer shipping transit times for furniture. It can occasionally take up to four weeks for purchases to be processed by the freight shipper and have logistics arranged. Delivery times can range, but on average be anywhere from 2-8 weeks once purchase is made.
How will my item be packaged?
We take great care in packaging our items for shipment. Each piece will be packaged carefully and appropriately, regardless of shipping method.
Please thoroughly inspect your purchase upon delivery. In the unlikely event that your purchase is damaged during shipping, please take photos of the package and item, and contact us immediately.
My Order
Do you offer refunds or exchanges?
All sales are final. Please thoroughly read each item’s description and measurements, and view all images. We are happy to provide additional images and video, and answer all questions prior to purchase.
If an item breaks or malfunctions after purchase, Wilma is not responsible for repairs, replacement or any refund. Additionally, refunds or credits are not offered if an item is disliked due to measurements.
How can I cancel my order?
All orders are final with no returns accepted, unless the item has been damaged during shipping.
If an item notes it requires freight shipping and is purchased without consulting us for a quote, and subsequently canceled due to any delivery issue, a 20% restocking fee will result.
What if my package gets stolen?
We are not responsible for stolen packages. Please provide special instructions at check-out if needed.
What if my item is damaged?
We take pride in the items selected for sale in our shop, and choose them carefully. We do our best to accurately describe and honestly represent all items.
General all over wear, small flaws, and patina, are to be expected on vintage, antique, and handmade items. It is a sign of quality and the long life of an item.
If an item breaks or malfunctions after purchase, Wilma is not responsible for repairs, replacement or any refund.
If the item does not appear as it did in photos or you suspect damage in shipping, please reach out to us.
How do I pick up my order?
We will contact you after purchase to coordinate local pickup.
Items must be picked up within 14 days of purchase. If you need additional time, it is possible that other arrangements can be made but they must be requested and approved with us.
Blankets are recommended for moving and transporting large furniture pieces- please bring your own as we do not supply them. Please bring help for heavy items. We will help when we’re able to, but additional help is greatly appreciated.
Unless otherwise approved, items not picked up after 45 days are considered abandoned and will be put back on the sales floor.
General
What about rentals?
Please email us to learn more about our studio rental and prop rental program.
What is Vintage?
General all over wear, small flaws, and patina, are to be expected on vintage, antique, and handmade items. It is a sign of quality and the long life of an item.
We take pride in the items selected for sale in our shop, and choose them carefully. We do our best to accurately describe and honestly represent all items.